How It Works
Welcome to Nocturna! Here’s a step-by-step guide on how our service works to ensure your hotel room decoration is perfectly executed for your special occasion:
1
Booking Your Package
-
Fill Out Our Form: Begin by completing our booking form on the website. We’ll review your information and get back to you with an invoice.
-
Secure Your Reservation: A 50% deposit is required to secure your booking. Payment details will be provided in your invoice. The remaining balance is due 7 days before your event date.
2
Coordination With Your Hotel
-
Inform the Hotel: After confirming your booking, reach out to your hotel to inform them about the planned decoration. We’ll provide you with the name to give at reception to ensure everything goes smoothly.
-
Share Details: If you have any special instructions or additional requests, let us know so we can coordinate with the hotel accordingly.
3
Day Of Arrival
-
Decoration Setup: On the day of your event, our team will arrive at the hotel to set up the decor according to your chosen package. We’ll make sure everything is perfectly arranged and ready for your arrival.
4
Post-Event
-
Clean-Up Kit or Service: We provide a clean-up kit for you unless you’ve opted for our clean-up service. If you selected the clean-up service, we’ll return the next day to handle all clean-up and return any rented items.
-
Item Return:If using the clean-up kit, follow the provided instructions to return items.
5
Need Assistance?
-
Contact Us: If you have any questions or need help throughout the process, please reach out to us, you can find our contact information below. We’re here to ensure everything is seamless and your experience is exceptional.
Thank you for choosing Nocturna! We look forward to helping you create a memorable celebration.
